Your experience is really important to us and is at the heart of everything we do. We don’t always get it right, so your feedback is invaluable in telling us what is going well and what we still need to work on. You can give us feedback by completing an online form, or completing a feedback form available in reception and in the shower/toilet facilities. We encourage feedback as it helps us to understand our customer’s needs and expectations, rectify a issue we weren’t aware of or give us an opportunity to explain why something is as it is. By providing your contact details we are able to provide you with a personal response.